Reports tab

The Reports section of the CMS provides a variety of targeted searches for content with specific attributes.

The Reports tab in the CMS helps authors and editors keep better track of their organization’s pages by providing a variety of targeted searches for content with specific attributes. These reports give authors and editors more control over their organization’s content and help identify content in the CMS that needs to be updated.

You can access the Reports section by logging in to the CMS and navigating to the Content section.

Reports tab

There are several different reports you can use to search your content:

Parent Review Reports

• Children and Parents

Make sure the parent pages selected for your organization’s pages are appropriate.

• Pages with deep and long breadcrumbs

When a page has a breadcrumb that has many levels there is a strong chance that it could be confusing or difficult for a user to find, or that a parent isn't quite right somewhere in the breadcrumb.

• Pages with questionable parents selected during bulk population

We used complex logic to automatically populate the Parent page fields. Sometimes, we had to fall back on logic that was less precise. This report shows those pages so your office can review these parent page selections and, if appropriate, to make changes.

• Pages with no published parent

Ideally, the only pages that appear on this report should be top level topics and top level organizations which are directly under "Home" in the breadcrumb. Review to make sure you don't have any other content here that needs a parent.

General Reports

• Orphaned pages

These published pages have no links from other pages. Consider adding links or unpublishing.

• Orphaned documents

These documents have no links from pages. Consider adding links or unpublishing.

• Pages with high negative feedback

Filter by your organization to see pages that are getting a lot of negative feedback. Review the feedback to look for ways to improve the pages.

• Advanced Search

This report has a lot more search filters than the standard "all content" view. If you have suggestions for other filters or fields, please let us know in ServiceNow.

• Non-English Documents

Use the “English version is linked” filter to see whether your non-English documents are linked to English versions.

• Curated list details

Long Curated Lists are difficult for users to navigate and can put a lot of strain on the CMS. Use this report to look for Curated Lists that are very large to see if there is a better way to display or break up this information. The reports shows the number of lists on each page as well as the number of manual links and documents included. We don’t currently have a report to show the number of links or documents on an automatic list.

• Documents with no binary file

This report shows document items that don't have a file attached. Files should be added to these documents to avoid broken links.

• Organization pages

Generate a list of different Organization pages within the CMS, and see which fields are used on those pages.

• Pages that don't have a public organization

These pages should have a related organization in a public state. Because this data is missing, there is no organization shown on the published pages. They will need to have an organization added in order to be updated.

• Redirects

This report shows redirects that have been created to pages in Drupal or to pages offsite. Redirects may be friendly URLs or may have been automatically created when a page title changed.

• Pages with long or short titles

Titles are the main way that your audience is going to find and identify your content. Pages with titles that are longer than 70 characters will be shortened or cut off in a search engine result. Titles that are too short may be too vague or broad and could confuse visitors. See these title guidelines.

• Published alerts

This report can be helpful to see more details about alerts that are published in your organization. Use this list to see if any of your alerts need refreshing or unpublishing. You can easily see whether alerts are organization or page based alerts, the severity level, the number of alert messages, and the number of pages or organizations the alert is included on.

• Services with custom link grouping

This report can be helpful to understand the services within the site and what fields they use. This search will contain only services that use custom link grouping. The report generates slowly and should be run during non-business hours.

• Services with standard link grouping

This report can be helpful to understand the services within the site and what fields they use. This search will contain only services that use standard link grouping. The report generates slowly and should be run during non-business hours.

• Scheduled Transitions

See any pages in your organization that have an upcoming scheduled publish or unpublish date.

• Collections

This report shows all existing collections and lets you browse them.

Bulk Operations

Collections: These tools allows you to search for pages or documents and add them to a collection in bulk (25 at a time). To add a single page or document, you can just edit it directly and select the collection at the bottom of the first tab. The tools run slow so be patient. If you are adding a lot of items and don't want items to show up in this bulk tool after you have already added them, you can use a filter criteria to exclude items that are already in the collection.

• Add pages to Collections (you must be logged in to the CMS to use this link)

• Add documents to Collections (you must be logged in to the CMS to use this link)

News and Events: During a leadership transition, you may need to remove a large number of news and events pages. This report shows published news and events that have no published children, which allows them to be unpublished or trashed in bulk.

• Unpublish or trash news and events in bulk (you must be logged in to the CMS to use this link)

Prototype Reports

These reports are being tested and will change over time as we evaluate and get feedback on them from authors. These are not yet supported officially.

• Content Performance Report

Search for content that has certain amount of no's per K pageviews, broken links, ejects

• Pages with a high number of ejects

This report shows pages where a high number of visitors don't find what they want and resort to a link in header or footer, or use site search.

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